FAQ

Who should take Ellactiva products?

Ellactiva Collagen & range has been designed for adults who wish to promote healthier and younger looking skin as well as meet key health and wellness needs. There are 3 products in the range:

  • Collagen & Energy
  • Collagen & Immunity
  • Collagen & Bone Health

Each product contains 2.5mg of Bioactive Collagen Peptides in a daily dose. The individual products then have formulas which promote Energy; Immunity and Bone Health.

Which Ellactiva product is right for me?

Each product will help boost natural collagen production to help counteract the visible signs of ageing. 

  • Collagen & Energy will also help boost energy and metabolism. 
  • Collagen & Immunity also provides key nutrients for a healthy immune system.
  • Collagen & Bone Health has added calcium and vitamin D to nourish bone health. 

Can I mix and match products in the Ellactiva & range?

Yes, you can. Provided you take 3 soft chews per day from across the range you will be consuming the 2.5mg of Bioactive Collagen Peptides which are proven to deliver younger looking, smoother skin. If you are feeling in need of a boost of energy, bone health and immune system you can simply take one chew from each product a day. Find your perfect combination.

Where are Ellactiva supplements made?

We are passionate about the science behind our formulas as we are the quality of our ingredients. This is why our soft chews are manufactured to the highest pharmaceutical standard. All of our products are made in Switzerland to good manufacturing practices (GMP) standards.

What is Collagen?

Read all about Collagen and its benefits on our Science page. https://www.ellactiva.co.uk/the-science/

Where does the collagen in the Collagen & range come from?

The collagen in our products is of porcine origin. We used highly effective Bioactive Collagen  Peptides®, an advanced clinically tested form of hydrolysed collagen manufactured in Germany. 

How long do I need to be taking the Collagen & products to see visible results?

The product results will vary depending on the individual and their starting skin, hair, health conditions, diet and lifestyle.  According to clinical research, 2.5g of Bioactive Collagen Peptides® taken daily will give visible results of younger looking and smoother skin in as little as 4 weeks. Our recommendation is that you should take the product for 12 consecutive weeks to appreciate all skin benefits. 

Are the products suitable for vegetarians?

Collagen is a protein of animal origin so the Ellactiva Collagen & range is not suitable for vegetarians.

Are the products halal or kosher?

The Ellactiva Collagen & range uses Bioactive Collagen Peptides® of porcine origin so it is not halal or kosher.  We are currently developing halal and kosher versions of Ellactiva Collagen & and these will be available in 2019.

How many calories are in each soft chew?

Each soft chew contains only 13 calories.

What is the recommended dose and best time to take the chews?

We recommend that you take 3 soft chews per day. You can take these 3 chews at the same time or at different times of the day to suit you and your lifestyle. 

What do the chews taste like?

  • Each product has its own delicious flavour.
  • Collagen & Energy are a zingy orange flavour.
  • Collagen & Immunity are a blackcurrant flavour.
  • Collagen & Bone Health are creamy caramel flavoured. 

Which Ellactiva supplements can I take if planning pregnancy, pregnant or breast feeding?

We always recommend that if you are planning pregnancy, pregnant or breast-feeding that you seek advice from your GP before taking any products especially if you are taking any other medications or supplements. That said, Ellactiva & Healthy Bones contains 10µg of Vitamin D as recommended by the UK Department of Health to be taken by pregnant women. 

Can the products be taken with medication?

It is unlikely that Ellactiva soft chews will adversely interact with any medication.  

However, we recommend that anyone suffering from a serious illness or those who are under medical supervision in general, consult their doctor prior to taking our products.

Are the products suitable for diabetics?

Yes. Ellactiva products are sugar free.  The product’s sweetness comes from polyols (maltitol and isomalt) and from the soluble fibers (inulin and fructo-oligosaccharides)  and do not contain any high intensity sweeteners. However, if you have any concerns we do recommend consulting your doctor prior to taking Ellactiva soft chews.

Can the products be taken with other food supplement products?

Yes, however, please bear in mind that each product contains ingredients such as calcium and vitamins that may already at the maximum NRV (Nutrient Reference Value) so you need to ensure that you do not exceed any safe upper limits if taking alongside other food supplement products. It would be best to consult with your doctor or a qualified nutritionist to ensure you are receiving the optimal amount for your daily nutritional needs.

Are there side effects associated with taking Ellactiva products?

If you have experienced allergic reactions to soya products, do not take Ellactiva soft chews. Do not exceed the recommended intake. Consuming too much collagen i.e. more than 10grams per day may lead to mild gastrointestinal upset.
 

Using the Site

How do I return/exchange a product?

You are entitled to return your order to us for a full, no questions asked, refund, providing that you purchased the goods directly from the Ellactiva official website, that the goods have not been opened, that the goods are defective in any way and that you advise us that you intend to return the goods no later than 14 days from their receipt and in any case no more than 30 days from the date of your order. Advice of any returns must be communicated in writing to sales@pharmascience.co.uk.

Returns address:
Ellactiva
Oxford Pharmascience Limited
2 Royal College Street
London
NW1 0NH
 

Delivery

When will my order be dispatched?

Orders are packed and dispatched from Monday to Friday (excluding bank holidays). We aim for orders made before 2pm to be shipped the same day or after 2pm the following day. We will arrange for delivery of the products you order by the method and to the address which you specify in the check-out procedure. However, the time for delivery will not be essential to the contract between us. Free Delivery orders are sent via the Royal Mail Second Class Service so should arrive with you within 3-5 working days. During periods of increased Royal Mail activity (for example during the Christmas period) some delays in delivery service may be experienced.

Will I need to sign for my delivery?

Not if you select our Free Delivery service as these deliveries are sent out through Royal Mail, Second Class.